General Terms and Conditions

1

Payment Terms

2

Delivery

The initial order value for new customers is a net merchandise value of €400.-.

Existing customers are supplied without limit. The stated prices are net, plus statutory VAT, plus shipping costs.

Freight costs are charged as follows:

Charges for island freight are billed based on actual costs incurred.

Costs for export customs clearance are charged at a flat rate of €40 per shipment.

Please note that unfree deliveries of stoneware, cast stone items, fiber cement, and large ceramics are not billed flat but are charged based on actual freight costs incurred.

Delivery at a fixed date is possible for an additional fee upon request.

3

All delivery dates are approximate. In the event of delays without gross negligence on our part, we may extend the delivery time reasonably or withdraw from the contract in whole or in part. The purchaser's claims for compensation of any kind are excluded. Partial deliveries are permissible.

If, after the conclusion of the contract, the purchaser's financial situation deteriorates, all outstanding claims become due, and we may demand advance payment instead of the agreed payment terms.

In the event of overdue payment, we reserve the following rights without prior notice:

• to withdraw from all contracts or claim damages for non-performance


• to enforce our retention of title, repossess delivered goods, and demand immediate payment of all outstanding amounts


• to charge default interest at the rate we pay for bank credit


• to claim further damages for default

4

The delivered goods remain our property until all claims against the purchaser have been fully settled. This also applies in the case of a balance acknowledgment. The retention of title serves as security for the balance claim.

If the goods subject to retention of title are sold, the purchaser assigns the claim against the third-party buyer to us up to the amount of our total claim. The purchaser must notify us immediately in writing of any impairment of our rights by third parties. In the event of seizures, the purchaser must immediately send us a copy of the seizure protocol and a sworn declaration confirming the continued existence of our claims and ownership of the seized goods. The customer bears the intervention costs. The purchaser is obliged to inform their customers of our retention of title and enforce it.

5

We deliver flawless quality. Returns can be made by arrangement and will be replaced or credited by us at our discretion, excluding any further liability, provided that:

• a written complaint of defects is received by us within 14 days of receipt of the goods


• the defects existed at the time of risk transfer

All other claims of any kind, especially for consequential damages and claims against the manufacturer, as well as those arising from the purchaser's general terms and conditions, are excluded. The goods must be returned in their original packaging and condition. Labeled goods cannot be credited. For contract withdrawals, return costs will be charged.

6

The place of performance and jurisdiction is Kempten/Allgäu, provided the purchaser is a merchant. This also applies to check and bill lawsuits. German law applies. For claims made via the reminder procedure, the jurisdiction Kempten/Allgäu is expressly agreed.